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FAQ
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FAQ
What is the cancellation policy?
You can cancel your booking up to 48 hours before departure for a full refund.
How do I book a tour?
You can book a tour online through our website or by calling our customer support.
Are flights included in the tour packages?
Flights are not included unless specified in the package details.
Do you provide travel insurance?
Travel insurance is optional and can be purchased during booking.
What payment methods do you accept?
We accept all major credit cards, debit cards, and mobile payment methods.
Can I change my booking date?
Yes, you can reschedule your tour up to 7 days before the departure.
Is food provided during the tour?
Meals are included for certain packages. Please check package details.
Are the tours suitable for children?
Yes, most tours are family-friendly. Age restrictions may apply for specific activities.
Do you provide hotel accommodation?
Yes, accommodation is included in the package price unless stated otherwise.
What languages do your tour guides speak?
Our tour guides speak English, and some tours have guides for other languages as well.
Can I book a private tour?
Yes, private tours are available on request and may have additional charges.
How do I contact customer support?
You can contact us via phone, email, or live chat on our website.
Are visas included in the package?
Visa processing is not included. Travelers need to arrange their visas separately.
What should I pack for the tour?
Pack comfortable clothing, appropriate footwear, and any personal essentials.
Is transportation included?
Yes, local transportation during the tour is included in most packages.
Can I get a group discount?
Yes, we offer discounts for groups of 10 or more. Contact us for details.
Are pets allowed on tours?
Pets are generally not allowed unless specified for pet-friendly packages.
What happens if the tour is canceled?
If a tour is canceled by us, you will receive a full refund or rescheduling options.
Do you offer customized itineraries?
Yes, we can create custom itineraries based on your preferences.
Is tipping required?
Tipping is optional and appreciated for excellent service.
Are there age restrictions?
Some tours have age restrictions due to safety or activity type. Please check each package.
Can I extend my tour?
Yes, extensions are possible depending on availability. Contact our support team.
Do you provide travel guides or maps?
Yes, printed or digital guides are provided for your convenience.
Are the tours wheelchair accessible?
Some tours are accessible, but please confirm specific tours before booking.
What is included in the package price?
Package price generally includes accommodation, local transport, and selected activities.
Do you provide airport transfers?
Airport transfers are included in select packages. Check your package details.
How do I receive my tickets?
Tickets are sent via email after booking confirmation.
Can I pay in installments?
Yes, installment options are available for certain packages. Contact support.
Are group tours guided?
Yes, all group tours have professional guides.
Is there a refund policy for unused services?
Unused services may be refunded according to our refund policy. Contact support for details.
